Terms and Conditions

Terms & Conditions | AC Crystal Clean UK Ltd

These Terms and Conditions (the “Terms”) outline the rights and responsibilities of both parties (the “Client” and AC Crystal Clean UK Ltd) in relation to the cleaning services provided by AC Crystal Clean UK Ltd. By booking our services, you agree to abide by these Terms.

1. Services Provided
   AC Crystal Clean UK Ltd offers professional cleaning services for both residential and commercial properties. These services may include, but are not limited to, general cleaning, deep cleaning, carpet cleaning, window cleaning, and specialist cleaning services.
2. Service Agreement
   A service agreement will be established when a booking is made, either by phone, email, or through our online booking system. This agreement will specify the services to be provided, the schedule, and the total cost of the service.
3. Booking and Payment Terms
   Booking: To secure a booking, you must confirm the service type, date, and time. Bookings are subject to availability. We will confirm your booking via email or phone.
   Payment: Payment is due upon completion of the service unless otherwise agreed. We accept payments by bank transfer, credit/debit cards, or other payment methods specified in the booking confirmation.
   Late Payment: If payment is not received on the due date, a late fee may be applied, and we reserve the right to cancel or suspend further services until payment is made.
4. Cancellation & Rescheduling
   Cancellation: If you wish to cancel or reschedule your booking, we require at least 24 hours’ notice. Failure to provide this notice may result in a cancellation fee of 50% of the total booking cost.
   Rescheduling: If you need to reschedule, we will do our best to accommodate your preferred date and time. However, rescheduling is subject to availability.
5. Access to Property
   Client Responsibility: It is the responsibility of the client to ensure that the cleaning team has access to the property at the agreed time. If the cleaner cannot access the property due to security, keys, or any other issue, you may be charged a cancellation fee.
6. Quality of Service
   AC Crystal Clean UK Ltd aims to provide high-quality cleaning services. If, within 24 hours after the service, the client is not satisfied with the results, we will return and address the concerns at no additional cost. No claims will be entertained after this period.
7. Liability
   AC Crystal Clean UK Ltd is not responsible for any damage caused to items in the property unless due to the negligence of our cleaning staff. It is the client’s responsibility to inform us of any fragile or valuable items in the property.
   We are also not liable for any loss or damage that arises from pre-existing issues in the property (e.g., mold, structural damage).
8. Health & Safety
   AC Crystal Clean UK Ltd staff will adhere to all health and safety regulations while on your property. The client must inform us in advance of any known hazards (e.g., pets, chemicals, and dangerous substances) that may affect the cleaning process.
9. Confidentiality
   AC Crystal Clean UK Ltd will maintain the confidentiality of all client information and will not share any personal or business details with third parties unless required by law.

Booking Terms & Conditions

When you book a service with AC Crystal Clean UK Ltd, you agree to the following terms:

1. Booking Process
   Online Bookings: To book online, complete the booking form on our website. After submitting the form, you will receive an email confirmation with the details of your booking.
   Telephone or Email Bookings: You can also book by phone or email. A booking confirmation will be sent to you after the details are finalised.
2. Confirmation of Service
   Bookings are only confirmed when you receive a booking confirmation email or phone call. Until this confirmation is received, no service is guaranteed.
3. Amendments to Bookings
   Changes to Bookings: If you need to make any changes to your booking, such as altering the time or date, please notify us at least 24 hours in advance. Changes made after this time may incur an additional charge.
4. Service Schedule
   AC Crystal Clean UK Ltd will make every effort to arrive at the scheduled time. However, delays may occur due to unforeseen circumstances (e.g., traffic or accidents). If we are unable to arrive on time, we will notify you and reschedule accordingly.
5. Client’s Obligations
   Access to Property: Ensure that we have access to the property at the scheduled time. If access is restricted or not available, a cancellation fee may be applied.
   Parking: Ensure adequate parking is available for our cleaning team to prevent delays or additional charges.
6. Payment Terms
   Payment is due upon completion of the service, unless otherwise arranged. We accept various payment methods, including bank transfer and credit/debit cards. Late payments may result in an additional charge or cancellation of further services.
7. Right to Refuse Service
   We reserve the right to refuse service to clients who do not comply with the Terms and Conditions, who provide false information, or who behave in an abusive or inappropriate manner towards our staff.