FAQs

Frequently Asked Questions

• What cleaning services do you offer?

  We offer a range of cleaning services, including commercial cleaning, office cleaning, retail cleaning, residential cleaning, deep cleaning, carpet and upholstery cleaning, window cleaning, end of tenancy cleaning, and more. We also provide specialized cleaning services for medical and industrial environments.

• Do you offer one-off cleaning or do I need a contract?

  We offer both one-off cleaning services and ongoing cleaning contracts. Whether you need a one-time deep clean or a regular cleaning service, we can tailor our offerings to suit your needs. Flexible contracts are available with no minimum commitment if you prefer.

• How do I get a quote for cleaning services?

  To receive a quote, you can either fill out our online form on the website or contact our customer service team directly. We’ll gather details about the type of service you need, the size of your property or premises, and any special requirements to provide you with a competitive quote.

• Are your cleaning products and methods safe?

  Yes, we use eco-friendly, non-toxic cleaning products that are safe for both your family and the environment. Our team is trained to handle cleaning solutions responsibly and to ensure a safe and effective cleaning process.

• How often should I schedule cleaning for my office or home?

  The frequency of cleaning depends on the size of your property, the level of foot traffic, and your specific needs. For homes, a weekly or bi-weekly clean is typical, while offices and commercial spaces may benefit from daily or weekly cleaning services. We can help recommend the best schedule based on your requirements.

• Are your cleaners insured?

  Yes, all of our cleaning staff are fully insured. We take all necessary precautions to ensure the safety and security of your property during cleaning, and our insurance covers any potential accidents or damages.

• Can I customise the cleaning services to suit my needs?

  Absolutely! We understand that each client has unique cleaning needs. We offer a flexible service where you can customise the scope of cleaning, including specific tasks, frequency, and areas of focus. Just let us know what you need, and we will tailor our services accordingly

• What happens if I’m not satisfied with the cleaning?

  We are committed to customer satisfaction, and if you are not happy with the cleaning, please let us know. We will address your concerns promptly and send a team back to rectify the issue at no additional cost.

• Do I need to be at the property during the cleaning?

  No, you don’t need to be present during the cleaning. Many of our clients opt to leave us with access to the property and come back to a sparkling clean space. However, we can arrange a suitable time for you to be there if preferred.

• How do I pay for the cleaning services?

  We accept a range of payment methods, including bank transfers, credit/debit cards, and online payment systems. Payment terms are agreed upon during the booking process, and invoices will be provided for your records.